Terms of Service

These Terms of Service ("Terms") govern your use of the Flizo website (myflizo.com) and any purchase of Flizo products. By accessing this website or placing an order, you agree to these Terms.

1. Products

Flizo sells reusable nasal air filters and related accessories. Product images and descriptions are for illustration and actual products may vary slightly. Flizo is a personal wellness product for everyday comfort — it is not a medical device, respirator or N95 substitute, and it does not diagnose, treat, cure or prevent any disease. Performance figures such as “filters up to 99%” are based on controlled laboratory testing; real-world results vary with fit, usage and conditions.

2. Orders & Pricing

All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors, limit quantities, and to refuse or cancel any order. Promotional offers are subject to change and may be withdrawn at any time.

3. Payments

We accept the payment methods shown at checkout, including UPI, cards, net banking and Cash on Delivery (where available). An order is confirmed once payment is authorised, or once a Cash on Delivery order is placed and verified.

4. Shipping & Delivery

Delivery timelines shown are estimates and are not guaranteed. Please see our Shipping Policy for details.

5. Returns & Refunds

Returns and refunds are governed by our Refund Policy. For hygiene reasons, used nasal filters may not be eligible for return except where the product is defective or damaged in transit.

6. Intellectual Property

All content on this website — including the Flizo name, logo, text, images and design — is owned by or licensed to us and may not be copied or used without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Flizo and its operators shall not be liable for any indirect or consequential loss arising from the use of this website or our products. Nothing in these Terms limits your statutory rights as a consumer under the Consumer Protection Act, 2019.

8. Governing Law

These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Varanasi, Uttar Pradesh.

9. Contact & Grievance Redressal

For any questions, complaints or grievances, contact us at bluesaileximpvtltd@gmail.com. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we aim to acknowledge grievances within 48 hours and resolve them within a reasonable time.

Last updated: July 2026.