Refund Policy
Every Flizo order is checked before dispatch. If something isn't right with your order, we'll make it right.
- Damaged, defective or wrong item? Contact our team within 48 hours of delivery with your order number and an unboxing photo or video — we'll send a free replacement.
- Size not right? Reach out within 7 days of delivery and we'll help you with an exchange, provided the product is unused, unwashed and in its original packaging.
- Approved replacements and exchanges are shipped at no extra cost.
- Items that have been used, washed or damaged after delivery are not eligible for return or exchange.
Need help? Get in touch — we usually reply within 24 hours.