Refund Policy

Every Flizo order is checked before dispatch. If something isn't right with your order, we'll make it right.

  • Damaged, defective or wrong item? Contact our team within 48 hours of delivery with your order number and an unboxing photo or video — we'll send a free replacement.
  • Size not right? Reach out within 7 days of delivery and we'll help you with an exchange, provided the product is unused, unwashed and in its original packaging.
  • Approved replacements and exchanges are shipped at no extra cost.
  • Items that have been used, washed or damaged after delivery are not eligible for return or exchange.

Need help? Get in touch — we usually reply within 24 hours.